Docker Support

How can we help?

Get the help you need to build, share, and run your Docker applications with confidence.

Contact Support

Need help with subscriptions, billing, troubleshooting, or running Docker?

We’re here to help. Get in touch with Docker support.

Find your support level

Find out what support offerings are included with your subscription plan.

Docker Business

Support provided within 1 business days

Desktop upgrade issues

Desktop installation issues

Enabling virtualization in BIOS

Enabling Windows features

Installation crashes

Failure to launch Docker Desktop on first run

Usage issues

Configuration issues

Crash closing software

Docker Desktop not behaving as expected

Resources
Docker Trainings
Docker Documentation
Docker Community Forums
Docker Community Slack

Docker Business subscribers
Support for Docker Desktop issues on versions up to 6 months older than the latest version, with fixes only on the latest version.

Enterprise-level support experience

Support provided within 1 business days

24×5 business-level support

Priority case routing & proactive monitoring

Onboarding with the Implementation team

Training customized to your team’s needs

Increased Service Level Agreements

Admin insights into the support experience

Docker Team

Support provided within 2 business days

Desktop upgrade issues

Desktop installation issues

Enabling virtualization in BIOS

Enabling Windows features

Installation crashes

Failure to launch Docker Desktop on first run

Usage issues

Configuration issues

Crash closing software

Docker Desktop not behaving as expected

Resources
Docker Documentation
Docker Community Forums
Docker Community Slack

Docker Team subscribers
Docker only offers support for the latest version of Docker Desktop. If you are running an older version, Docker may ask you to update before investigating your support request.

Docker Pro

Support provided within 5 business days

Desktop upgrade issues

Desktop installation issues

Enabling virtualization in BIOS

Enabling Windows features

Installation crashes

Failure to launch Docker Desktop on first run

Usage issues

Configuration issues

Crash closing software

Resources
Docker Documentation
Docker Community Forums
Docker Community Slack

Docker Pro subscribers
Docker only offers support for the latest version of Docker Desktop. If you are running an older version, Docker may ask you to update before investigating your support request.

Docker Persoanl

You can find help in our documentation, join discussions on our forums, or connect with others on our Slack channel.
Docker Communities

Ask questions, share knowledge, and solve problems

Community resources and forums for Docker enthusiasts discuss technical solutions, exchange ideas, and stay connected.
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Support FAQ

Support tickets

We normally keep tickets open until full resolution; however, we do end up in situations where a request/bug has to be escalated to our engineering teams over extended periods. In this scenario, we will close out the support ticket as ‘Solved’ even if the underlying issue is not resolved. If your team responds to any ticket we’ve marked as ‘Solved’, the ticket will reopen with your latest comment. Please include logs, steps taken, and any relevant information (e.g., environment, architecture, etc.).

Support documentation

Docker Documentation provides additional information about what is and is not supported.

Billing and payments

The Docker Billing documentation includes frequently asked questions and solutions.  If you are unable to find a solution here, contact Docker Support by opening a support ticket.

Restoring deleted data

Docker will consider restoration requests only when the request is for a project or group that is part of a paid Team or Business subscription, and one of the following is true:

  • The data was deleted due to a Docker bug/issue
  • The organization’s contract includes a specific provision

Log/IP access requests

Due to legal/privacy laws and for the security of our other customers, Docker does not provide raw logs, IP addresses, or other information requests related to our customers.

Docker pricing

Refer to the Docker Pricing page to learn more about subscription features and support.