Technical Support Engineer (Windows)

We are seeking a Microsoft focused Technical Support Engineer to provide world-class technical support for Docker technologies.  These technologies include Docker Desktop, Docker Engine, Docker Trusted Registry, Universal Control Plane, Docker Swarm, and Kubernetes. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

Responsibilities:

  • Become an expert in Docker technologies and customer deployment environments
  • Create best-in-class help content and proactively perform audits for our publicly-facing knowledge management system
  • Partner cross-functionally with product management and solution experts to co-develop reference architecture content
  • Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack and multiple operating systems
  • Engage with the engineering team to resolve technical issues
  • Identify and recommend process improvements to deliver the highest level of customer satisfaction
  • Maintain and track detailed records for all customer interactions in our internal ticketing system
  • Have fun!

Qualifications:

  • BA/BS degree or equivalent practical experience
  • 3+ years technical support experience 
  • Familiarity with the Microsoft Ecosystem
  • Extensive experience troubleshooting and configuring Windows OS
  • Extensive experience troubleshooting Windows based applications
  • Ability to troubleshoot HNS stack in Windows Server 2016 and 2019
  • Windows CLI experience - specifically Powershell 
  • Experience with Cloud platforms and providers (Azure, Aws)
  • Familiarity with Linux distributions and Linux CLI (RHEL, CentOS, Ubuntu, and SLES) 
  • Familiarity with IT automation software such as Puppet, Chef, and Jenkins is a plus 
  • Knowledge of REST API and web applications is a plus
  • Dev/Ops experience a plus

Culture:

  • We enjoy working on small teams
  • We trust our colleagues and customers
  • We are willing and eager to learn from each other
  • We are transparent thinkers and action-oriented doers
  • We are empathetic, inquisitive, dedicated and unafraid to ask questions
  • We are passionate about what we work on and take pride in our craft

Docker is the leader in the containerization market, combining an enterprise-grade container platform with world-class services to give developers and IT alike the freedom to build, manage and secure applications without the fear of technology or infrastructure lock-in. Today’s organizations are under pressure to digitally transform their business but are constrained by a diverse portfolio of applications, clouds and premises-based infrastructures. Docker unlocks the potential of every organization with a container platform that brings traditional applications and microservices built on Window, Linux and mainframe into an automated and secure supply chain, advancing dev to ops collaboration. As a result, organizations report a 300 percent improvement in time to market, while reducing operational costs by 50 percent. Inspired by open source innovation and a rich ecosystem of technology and go-to-market partners, Docker’s container platform and services are used by millions of developers and more than 550 Global 10K commercial customers including ADP, GE, MetLife, PayPal and Societe Generale.