Customer Success

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This is an opportunity to join our rapidly expanding team and to work directly with our most important enterprise customers. As Technical Account Manager you will apply your enterprise architecture and consultative expertise to help ensure our customers successfully adopt the Docker platform and achieve their stated business goals. You will work hand-in-hand with our Sales team, Docker Engineering, Product Management and Support organizations and will serve as an advocate for our customers within Docker.

Key Outcomes of this Roles:

  • High levels of enterprise customer satisfaction through the delivery of architectural guidance, strategic technical support and customer advocacy

A Typical Day Includes:

  • Meet virtually or in-person with your customers to discuss the latest release of Docker, best practices in container security, or migration to a new version
  • Research a customer’s use-case, so that you can translate customer business requirements into technical requirements
  • Advocate for product enhancements with Engineering & Product Management to solve customer challenges
  • Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap
  • Coordinate critical support issues and provide context and continuity across different teams that interface with your customers
  • Author technical content such as white papers, knowledgebase articles, or demos to leverage your field experience across customers and partners

Key Interfaces:

  • Strategic Enterprise Customers - Architects, Engineers, and Executives
  • Docker Engineering & Product Management
  • Docker Technical Support
  • Docker Service Delivery Partners
  • Docker Sales & Sales Engineers

Minimum Qualifications:

  • BSc. degree in Computer Science, Mathematics, Engineering or equivalent experience
  • 8+ years of consultative customer-facing architecture and pre or post technical -sales experience
  • Experience in managing customer relationships
  • Experience with the virtualization and cloud services (VMWare, Azure, AWS, GCP, Digital Ocean etc)
  • Ability to solve technical problems and translate customer experience to actionable feedback for engineering
  • Experience in Linux and/or Windows Server administration

Preferred Qualifications:

  • Experience interfacing with technical support, guiding product management, and project managing customer technology deployments  
  • Understanding of Docker and the container ecosystem
  • Experience with infrastructure layers such as networking, storage, security, and operating systems
  • Understanding or experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, etc.)