Technical Support Engineer (Microsoft)

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Docker’s Support team is on a mission to delight the million of developers and system administrators that rely on Docker to build, ship, and run their distributed applications. As Docker continues to experience hyper growth, the Docker Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

We are seeking a Microsoft Technical Support Engineer to provide world-class technical support for Docker technologies. These technologies include Docker Engine, Docker Trusted Registry, Universal Control Plane, Kubernetes, and Docker Swarm. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high-level of customer satisfaction with every customer interaction (via help content and tickets). You are a coachable team member with a high drive to learn multiple areas of technology and grow your career.  You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

Responsibilities:

  • Become a trusted technical resource in Docker technologies and customer deployment environments
  • Create best-in-class help content for our publicly-facing knowledge management system
  • Research and test theories to provide meaningful first technical responses to all incoming cases
  • Learn and apply troubleshooting techniques (debug and diagnose) on critical, highly complex problems that span multiple layers of the technology stack
  • Identify and recommend process improvements to deliver the highest level of customer satisfaction
  • Maintain and track detailed records for all customer interactions in our internal ticketing system
  • Have fun!

Minimum Qualifications:

  • BA/BS degree or equivalent practical experience
  • 3+ years technical support experience
  • Experience with virtual network troubleshooting
  • Technical experience with Microsoft Windows
  • Experience with Application troubleshooting, including REST API and web applications
  • Experience with PowerShell
  • Experience working with command line interfaces
  • Customer Service focused Engineer
  • Excellent written and verbal communication skills

Preferred Qualifications:

  • Experience with cloud services (Azure, AWS, GCP)
  • Experience with container technologies
  • Deep working knowledge of the Microsoft Windows platform
  • Multi-platform (Windows Server, Linux, Cloud) support experience
  • Dev/Ops experience
  • Comfortable with programming languages (Go, Python, Java, JavaScript)
  • Familiarity with DevOps software such as Puppet, Chef, and Jenkins

Docker is the leader in the containerization market, combining an enterprise-grade container platform with world-class services to give developers and IT alike the freedom to build, manage and secure applications without the fear of technology or infrastructure lock-in. Today’s organizations are under pressure to digitally transform their business but are constrained by a diverse portfolio of applications, clouds and premises-based infrastructures. Docker unlocks the potential of every organization with a container platform that brings traditional applications and microservices built on Window, Linux and mainframe into an automated and secure supply chain, advancing dev to ops collaboration. As a result, organizations report a 300 percent improvement in time to market, while reducing operational costs by 50 percent. Inspired by open source innovation and a rich ecosystem of technology and go-to-market partners, Docker’s container platform and services are used by millions of developers and more than 550 Global 10K commercial customers including ADP, GE, MetLife, PayPal and Societe Generale.